FAQ
Frequently Asked Questions – Forthetics
How can I place an order?
Choose your products, add them to the cart, and complete checkout. You’ll receive a confirmation email right after your purchase.
Which payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay — all payments are processed securely.
Can I cancel or modify my order after placing it?
We process orders quickly, but if you need to make changes, contact us within 12 hours at support@forthetics.com.
Do you offer free delivery?
Yes — we offer free delivery across the UK and Ireland, with no minimum order.
How long does delivery take?
Orders typically arrive within 7–12 business days. Delivery times may vary by product and warehouse.
How can I track my order?
Once shipped, you’ll receive a tracking link by email. You can also track it anytime using your order number.
Where are the products shipped from?
We partner with verified fulfilment centres in Europe and Asia to deliver directly to your door.
What is your return policy?
You can return unused items within 30 days of delivery. Items must be in original packaging and condition.
How do I start a return?
Email support@forthetics.com with your order number and reason for return. We’ll guide you step by step.
When will I receive my refund?
After we receive and inspect your return, refunds are processed within 5–7 business days to the original payment method.
Are Forthetics products tested or verified?
Yes. All items are sourced from verified partners and tested to meet our quality and performance standards.
What if my item arrives damaged or incorrect?
Contact us immediately at support@forthetics.com with a photo of the issue. We’ll replace it or refund you.
Do you offer product warranties?
Some electronic or smart items include manufacturer warranties. See each product page for details.
Do I need an account to shop?
No. You can checkout as a guest. Creating an account helps you track orders and access offers faster.
Is my information secure?
Absolutely. We comply with GDPR and use SSL encryption to protect your personal and payment data.
How can I contact support?
Reach us at support@forthetics.com. We respond within 24 hours (usually faster).